State Farm® Insurance Agent Steve Urbelis
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Susan Weers
November 21, 2024
"One of their insured knocked me into 9th St when I was traveling north west on Charles St and they attempted to turn north on 9th St on September 19th 2024. I had a rental covered by them from about a week after the accident until November 6th and was able to keep working. The parts required to repair my car are in back order and my car won't be ready until sometime in December. Originally they said maximum 10 weeks. It's not my fault that it's taking so long to get my car fixed. I will be without work until I get my car back."
Stephanie Sanchez
September 4, 2024
"Excellent services. I highly recommend Biviana to help with your insurance needs ☺️"
Saleh Qassab
September 3, 2024
"The best"
Juan Martinez
February 19, 2024
"Recommend Steve and his team. They insure my personal and business needs, and Biviana is always on top of stuff when I need COI's."
Vanessa Nguyen
February 10, 2024
"I've been with this State Farm office for a few years now. Biviana is always very nice as is everyone in the office. Very helpful people. Wouldn't go any place else."
Pamela Johnson
February 9, 2024
"I would like to thank State Fram for everything they did for me. My insurance Agent was awesome with my situation she helped me with a serious problem. I would recommend anybody to do business with Steve Urbelis & Biviana Maldonado at State Fram Insurance"
Char D
February 9, 2024
"Biviana has been very helpful with meeting my insurance needs. She is professional and knowledgeable!"
Chris Lodi
February 3, 2024
"We at Optimal Home Improvement Inc. have been using this agency for years, and have been delighted at the fast response in ALL of needs! Highly recommend for business or personal insurance needs!"
Pawel R
February 3, 2024
"very professional and fast service for my company. I highly recommend"
Javier Castelan
February 2, 2024
"Me encanta el servicio que brinda Viviana cualquier cosa que ocupe ella se encarga.les recomiendo mucho que hablen y pregunten por ella"
Luis Ferrer
February 1, 2024
"Best service in rockford"
Gale Garrett
February 2, 2023
"After 5 years of service, I must say I'm very pleased! Steve has always been available with great advice and suggestions. Thank you for being honest and reliable!"
"Thank You Gale. Wishing you the best in your new location in Arizona. Remember, you can always call for any additional help."
tony martinez
December 28, 2022
"The transition was flawless. Very professional, made it easy considering I called out of state to help with a local property. Thank you Biviana."
Linda Nielsen
July 21, 2022
"Very helpful and friendly office. Efficient and professional. ,"
Sultan Rahim
June 16, 2022
"Excellent service always. Courteous and polite. Prompt in fixing any problems that I would have concerning any of our policies."
Julie Michalsen
May 27, 2022
"Biviana went above and beyond to assist with my claim. It nice to know their are caring people who will take the time with you on the phone when an unfortunate claim happens. Thank you so much!"
mohammed abdul
May 27, 2022
"Great people. Very helpful. Top notch customer service. Definitely recommend them!"
RED Beal
March 28, 2022
"Viviana is a pleasant staff worker. She is patient and pleasing to work with."
Barry Hufstedler
March 3, 2022
"Been a customer for a long time. Have never had issues and they have all been very helpful for anything I need."
Five Dollar Rewards
February 25, 2022
"State Farm Insurance Agent Steve Urbelis has taken care of all my family’s insurance needs for many years now and we couldn’t be more happy to have State Farm Insurance as a result. Biviana Maldonado Espitia really goes above and beyond to assist in any and all insurance matters. I have gotten the pleasure to be helped by her and it’s especially great to know she’s on Steve’s team! Thank you Steve, Biviana, and staff!!"
Samantha Jimenez
February 25, 2022
"Very grateful with all the help and support I have received, since I have been with State Farm Insurance! Thank you all!!"
Leschia Malone
February 24, 2022
"Great response and resolution to my issue."
Mary Anderson
February 3, 2020
"The receptionist was great but he is never there and his help changes all the time but i think that is the case with all state farm agents i have. Had them for over 50 years but like every thing else things change and i do believe they should change there slogan."
Rebecca Kahney
January 30, 2020
"Everyone is very helpful and friendly at this office. Every time I call them with any questions they answer them without complaint. I’ve spoken with Amanda directly a number of times, and she always takes her time to address my concerns and make sure I understand everything she is saying. I appreciate her kindness and patience! Thank you!"
IsaacTheLuthier
January 10, 2020
"State Farm is a good insurance company, but I switched agents. One time after applying for insurance for my repainted car they lost my paperwork. My car in the mean time (5 months) went insured for 50% less then the money I just spent restoring it. When I switched, my new agent also found some discrepancies like discounts that no longer applied. So that gave me the impression this office lacked diligence."